This series captures the essence of leadership at Starbucks through authentic stories and wisdom. Each short session is designed to grow leaders by encouraging ownership, simplicity, customer focus, and collaboration.
Mike Grams serves as EVP and Chief Operating Officer at Starbucks, where he leads teams across North American coffeehouses and oversees global coffeehouse development and the global supply chain. In addition to unlocking the potential of our coffeehouse teams, Mike is responsible for elevating the design, build and lead operations of our coffeehouses and delivering a world-class supply chain that empowers our green apron partners and delights our customers.
Explore how leading through connection fuels momentum, unleashes potential, and helps us shape what’s next—together.
Tressie Lieberman is EVP and Global Chief Brand Officer at Starbucks, leading global brand strategy across Marketing, Creative, Menu, Digital, and Channel Development. Previously CMO at Yahoo, she also held leadership roles at Chipotle, Snap Kitchen, and Taco Bell, driving digital innovation, loyalty, and brand transformation. Recognized as a top marketer, she’s earned honors from Business Insider, Nation’s Restaurant News, and Ad Age.
By blending data-driven insights with intuition and cultural awareness, participants will reflect on how to stay open to possibility while remaining grounded in purpose. The discussion will highlight the importance of staying true to brand values, listening deeply to signals, and leading with empathy to create meaningful customer experiences.
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Starbucks Global Academy
Starbucks Global Academy